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Applications Processing
Claims Processing
Remittance Processing
Correspondence Handling
Business Information Analysis
ECoM™
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Today organisations need to establish a strong end-user experience that reinforces their commitment to their customers. In identifying this need GDS has created a comprehensive suite of business process managed services that encompass complete customer requirements in both back and front office processing.

GDS' services are categorised into five main offerings:

  • Applications processing
  • Claims processing
  • Remittance processing
  • Correspondence handling
  • Business information analysis
We have an extensive infrastructure of processing centres located across Europe and Asia, capable of satisfying a wide range of business processes. The benefits of utilising GDS' excellent capabilities and proven infrastructure include:

  • Access to a high quality workforce at cost effective rates
  • The creative use of time difference to get a faster start to many processes
Our services add value to all industries, from Financial Services, Telecommunications, Pharmaceutical, Manufacturing, Travel & Transport, through to Public Sector (both Central and Local Government). This is achieved through an optimum blend of on-shore, near-shore and off-shore resources. On-shore resources can be provided within our client's sites or in our own shared service centres.

Applications Processing
GDS can assist in the processing and data entry of applications for new accounts, credit cards, or any other related requirements. We develop bespoke solutions to meet our client's business requirements and document needs.

GDS has extensive capabilities in dedicated processing centres for accurate, high volume data capture, analysis and retrieval. These centres are located in numerous geographical locations in the UK (both on client sites and in our shared service centres), in mainland Europe, and offshore in Asia.

The services related to the processing of in-bound documents include:

  • Data receipt and preparation
  • Manual editing and coding
  • Keying from paper, microfilm, microfiche and image
  • Optical Mark Reading
  • Optical Character Recognition
  • Image Character Recognition
  • Data output (to tape, disk, CD, mainframe or on-line)
GDS provides scanning solutions for all of its clients' document communication needs via an extensive scanning infrastructure, using high volume, state-of-the-art, colour and black and white equipment, located both on client sites and in our shared service centres. Benefits include:

  • Rapid response by customer service
  • Simplify correspondence handling
  • Reduction in paper costs and associated waste
In addition to providing core services for processing loan, credit card and mortgage applications, we also have significant expertise in specialist services such as credit card referrals management and payment assistance programmes.

Claims Processing
GDS offers a comprehensive service offering for managing the processing of claims, particularly serving the financial services and public sectors. Our processing solutions include mailroom management, document scanning, archiving and retrieval and combine on-shore, near-shore and off-shore facilities to deliver commercial and operational flexibility for our clients.

Our scanning and indexing platform is the core of our document processing capability. We scan and code documents with an assembly-line precision, processing in excess of forty million documents each year through our shared service centres for corporate and central government clients. We operate six shared service centres in the UK each linked to our Asian operations in addition to numerous client locations operating as a managed service. Our expertise in scanning and indexing is complemented by a range of additional services that support the full end to end processing of all types of documentation typical of the insurance and government sectors.

In addition to managing back office processes for our clients we also have considerable expertise in re-engineering processes to deliver improved business results, both in terms of operational efficiency and effectiveness.

Remittance Processing
GDS is the largest independent remittance processor in the UK. We process in excess of three hundred thousand cheque payments per day through our highly automated Unisys transports located at our Bolton, Widnes and Lancing service centres. Our scale and market leading infrastructure mean that GDS is the most efficient remittance processor in the UK.

The excellence of our service is underpinned by our recent multi-million pound investment in the very latest remittance processing equipment. We have full resilience at each site and full disaster recovery therefore workloads can be shifted very quickly in the event of unforeseen circumstances without affecting service levels. In addition our commitment to quality means that we operate to one error per three hundred and fifty thousand cheques and our sites are regularly audited by our clients to ensure that they continue to conform to the most stringent industry regulations.

Our high speed transports can process 850 documents per minute and we use Courtesy Amount Recognition to recognise hand written figures and Legal Amount Recognition to recognise words. We also use OCR readers and MICR readers to read key information from each cheque received. All payments are processed on the day they are received with our client's accounts being credited via the UK clearance system.

Our flexible portfolio means that we can tailor our processing services to meet the exact needs of our clients quickly and cost effectively. From low cost start ups to managing the largest scale processing operations, GDS has the right solution to meet any organisation's needs.

Key sectors served are financial services, consumer services, utilities, telecoms and the public sector and the strength of our relationship with major postal service providers enables us to negotiate excellent postal rates and best in class service delivery agreements.

Our comprehensive remittance processing service also includes the processing of foreign currency and non-standard payments and we are uniquely placed to manage mixed processing environments and to offer the broadest range of solutions, including:

  • Payment processing
  • Exception handling
  • Correspondence handling
  • Name and address change
  • Returned cheques management
  • Foreign cheques processing
Correspondence Handling
Our correspondence handling solution is a natural extension to our mail management and scanning and indexing services. Typically, we provide a blended solution with straightforward correspondence processed by our Asian operations and more complex queries handled by our specialists in the UK. By leveraging this flexible operational model we can balance cost efficiencies with service delivery to ensure adherence to customer charters and regulatory guidelines.

We provide an on-site managed service for several clients in the financial services and utility sectors. For example, we operate one of the UK's largest centralised mailroom operations for a major retail bank from our secure facility in Leicester. Centralised mailroom operations provide a unique opportunity to consolidate the various document processing activities into a single operation and provide the platform to move to electronic distribution and workflow.

GDS has a wealth of experience in managing mailrooms and services on behalf of its clients, such as Royal & Sun Alliance, AON Insurance, Barclays Bank, NHS Trusts, The Dental Practice Board, Readers Digest, Centrica, Barclaycard and Thomas Cook.



Business Information Analysis
GDS provides its clients with the support they need to remain leaders in their respective fields. We do this by capturing, analysing, improving and delivering the information they rely on to remain successful.

We have the ability to apply our knowledge and industry expertise via judgement and decision making based on our worldwide experience and can offer tailored solutions to meet our client's business requirements.

We provide customisable qualitative and quantitative research services designed to support and expand our client's internal capabilities. We have access to a large pool of highly trained off shore analysts and are able to deliver a broad range of research and analytic functions including financial and market analysis. Examples of work undertaken include daily newsletters, ownership analysis, league tables, strategic market research, competitive intelligence, market sizing and forecasting.
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RR Donnelley Global Document Solutions Group Limited, Tower Close, Huntingdon, Cambridgeshire PE29 7YD. Registered in England and Wales with Company No. 6711794.
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